Postage and Charges
Al items are sent out within 3-5 working days. Every parcel is sent via special delivery (signature will be required) in the UK.
Overseas postage will take longer but will be sent via a secure courier system.
What’s your return policy?
Items may be returned within 21 days. Ear rings may not be returned due to hygiene reasons unless they are faulty.
How should I care for my Rocks n Chains jewellery?
All pieces of Rocks n Chains jewellery are expertly hand crafted from the highest quality materials. Each order will come with a silver cleaning cloth to keep your piece of jewellery looking perfect.
All precious metals are prone to tarnishing over time and may change colour, depending on your skin enzymes.
Cleaning your jewellery with your free cloth will help to remove the tarnish, as will other silver cleaners on the market.
Please note that Rocks n Chains does not endorse any silver cleaners and these are used at the owners discretion.
Is my jewellery hall marked?
Yes, all my jewellery over the weight 7.78 grams for sterling silver and 1 gram for gold is hall marked at the Birmingham Assay Office. My hall mark tends to be on the clasp of each piece. See the Hallmarking page for more information.