Terms and Conditions

Pricing

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Orders will be processed at the published price and in the case of any unexpected change in price the customer will be informed and asked if they would like to proceed with the order or cancel the order.  All prices are shown in British Pounds Sterling £GBP.  If you are buying from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your debit/credit card.

Postal charges if applicable are added to the price of the products ordered at the checkout.

We may from time to time offer promotional discounts either direct or via a third party, these codes may only be applied to full price items and cannot be used in conjunction with any other offers or discounts.

 

Postage and Shipping

All items are sent out via Royal Mail Special Delivery which requires a signature upon receipt. 

Uk postage rates are £4 per order

EU postage rates are £7 per order These are sent via an insured courier

All other countries £10 per order.  These are sent via an insured courier 

All orders will leave the workshop within 3 working days of the order placed *please note that this is not the delivery time.

Rocks n Chains shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. 

If your parcel does not arrive within 2 weeks please contact Rocks n Chains with your name, order date and order number. We will then investigate this with Royal Mail or the courier service used and provide you with the tracking number for your order, if the parcel has been delivered this will show the signature and address of the person that signed for the parcel, usually this is enough to track down the missing order.  Please note that the Royal Mail do not class a parcel missing until 20 working days more for international parcels.

Import taxes and customs charges are the responsibility of the purchaser.

Please be advised that when ordering from the website it is the customers responsibility to provide the correct and complete delivery information.  Failure to do so may result in your order being undelivered or delivered to the wrong address of which we will not hold any responsibility for.

If you have provided incorrect information please contact Rocks n Chains as soon as possible so we can amend the delivery address.

 

Returns and Exchange Policy

Rocks n Chains want you to be happy with your purchase, so if you are not 100% over the moon with your jewellery I offer a hassle free returns service.

Simply pop your unworn jewellery back in the original box and packaging within 21 days of receiving your order and send it back to 

FAO Returns Dept.

Rocks n Chains

The Retreat

Hob Lane

Balsall Common

Warwickshire 

CV7 7GX

with a note stating your name, order date and order number.  * Please note that ear rings cannot be exchanged if the seal on the bag has been broken due to hygiene reasons.

*Please note that the jewellery is the responsibility of the purchaser until it has been received back so please make sure that it is packaged securely and that it is sent back via an insured service, Rocks n chains recommends Royal Mail Special Delivery and keep the tracking number to hand.

No refunds will be offered on bespoke or personalised items at any time.

Please note that refunds will be processed as soon as the item is returned and credited via the original method of purchase. The refunded amount could take unto 21 days to show in your account.

We do not issue refunds for postage on items that have been returned to us for a refund where paid.

Returns after 21 days will not be accepted for a cash refund and a voucher/credit note will be issued instead. 

 

Returning Faulty Goods

If in the unfortunate event your jewellery arrives damaged please contact Rocks n Chains on either 01676 530459 or info@rocksnchains.com and a replacement will be sent out on the receipt of the damaged goods.  Postage will be refunded on this occasion.

If the jewellery is faulty within the first 6 months pleases contact Rocks n Chains with photographs of the damaged item.  These will be dealt with on a case by case situation.

 

Online Order Cancellation.

If you wish to cancel an order placed online at rocksnchains.com please phone 01676 530459 or email info@rocksnchains.com as soon as possible after the order is placed.  If the order has been processed and sent out you still have the 21 days to return the order.

 

Exchanges and Alterations

From time to time a customer may wish to change a length of an item of jewellery.  Rocks n Chains is happy to alter a piece of jewellery at a small additional cost depending on how much work needs to be done to the piece.  Please be aware if a piece needs lengthening it will have to sent back to the assay offie to be checked that it meets the Assay office standards The return needs to be within 28 days of purchase.  It is the responsibility of the customer to return the item to us to alter and pay the alteration fee as well as the return postage.

 Representation and Specification of Goods 

Some items may be shown slightly larger or smaller than the actual size of the piece in order to show intricate details of the piece or to show the whole piece in its entirety.  Due to the limitations of the colour display your screen may not show exactly the correct colour detail of the piece being viewed.  Please see the item description for more details on the item.  All information given is made in good faith but total accuracy cannot be guaranteed. 

Liability

Rocks n Chains do not accept any liability for any typographical, clerical or other errors and/or omissions and receive the right to add, delete and modify any of the information found on the website at any time without notice.

Subject to the following provisions Rocks n Chains warrants that any products supplied will correspond with any applicable specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 months from delivery.  This warranty is given subject to the following conditions 

  1. Rocks n Chains will not be under no liability in the respect of any defect in the product arising from any specification or instructions given by the customer of a bespoke item.
  2. Rocks n Chains shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage or alterations to repair of any piece by another jeweller without Rocks n Chains approval.

 Where we have replaced defective products, products not meeting the specification or refunded Rocks n Chains shall have no further liability to you.

 

Legal

All products sold shall remain the property of Rocks n Chains until payment of the total product invoice amount.

All details the the customer provides for the purpose of ordering or purchasing products are correct and that the credit/debit card that you are using for the purpose of ordering is your own and that there are sufficient funds to cover the cost of the items being purchased.

 If there are any changes to the details supplied to us by you it is the customers responsibility to inform Rocks n Chains of the changes as soon as possible.  Rocks n Chains hold no responsibility for items not being sent or delivered due to incorrect information from the customer.

Purchase confirmation email of your order does not guarantee the product sale.  Rocks n Chain reserve the right to cancel any order at any time.

Rocks n Chains reserve the right to add to, delete from and modify these terms and conditions at any time without any prior notice.

Rocks n Chains advise that the terms and conditions are read before purchasing from the website.

 Copyright

The entire contents of this website including products, designs, branding, text and photographs is the sole property of Rocks n Chains. Parts of the the website can be printed off just for the purposes of purchasing an item, other that that it is strictly prohibited without written permission from Rocks n Chains.

 

Business Details

Fleur Hastings

The Retreat

Hob Lane

Balsall Common

Warwickshire

CV7 7GX

Tel: 01676 530459

email: info@rocksnchains.com

Business hours: Monday- Saturday 9.30 – 5pm

Closed Sundays and Bank Holidays 

 

LOOKING FOR your perfect piece of jewellery?

Don't hesitate to get in touch to find out more about our collections or a bespoke piece of Rocks n Chains Jewellery, designed especially for you.

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01676 530459

INFO@ROCKSNCHAINS.COM

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